Complaints are easy to contact the Telkomsel call centre
As one of the subsidiaries managed by state-owned enterprises , the Telkomsel call center is always provided by the management. This telecommunications company provides an information center of the company’s service, which is designed to respond to all consumer complaints and inquiries.
In the midst of this coronavirus pandemic, the role of call centres as information centres for companies is very important. Many telkomsel branches were forced to close to prevent the spread of the coronavirus in Indonesia.
In addition to providing call center services through interactive telephone connections, Telkomsel also provides a special email address for handling complaints related to service products. In addition, there are also social media accounts that are managed by call center officials that answer all complaints and questions from users. So, now users can easily connect Telkomsel to the corporate call center.
Functions and roles of Telkomsel call centers in serving consumers
As a company engaged in telecommunications networks, Telkomsel certainly offers various savings packages for the needs of consumers. One of them is a telephone plan, an SMS package and an Internet data quota package. However, there are still many consumers who do not know the meaning of Telkomsel services.
So tidak don’t know if consumers will contact the call center service to ask for an explanation of the package. But besides this, there are a number of functions and roles of call centers offered by Telkomsel. Among them are the following:
- Providing product information and ads from the company
First of all, the task and role of this Telkomsel call center is to inform about the product information provided by the company. As a telecommunications company, Telkomsel always innovates in providing consumers with the packages they need.
Thus, the call center is trusted to explain all product information to customers. In addition, the company also needs the role of a call center, especially for the company’s promotional campaigns.
- Providing solutions to problems experienced by customers
Secondly, this call center service is also designed to inform customers about solving the problems they have experienced. Call center services also have the right to address problems or obstacles that consumers face.
However, if the problem is reported in connection with technical or network restrictions. So, the call center transfers the report to the appropriate section. You can get the report ticket number only from the Telkomsel call center.
- Record all customer complaints so that they can be used as evaluation material
Thirdly, each official of the Telkomsel call center is obliged to record all complaints, complaints, criticisms and suggestions submitted by customers. Because based on user complaints and input, this is an evaluation material related to Telkomsel products.
If the customer does not like the Telkomsel product package, the company will change the package. In this way, all customer complaint registers can determine whether the package offered by Telkomsel meets the customer’s wishes or not.
Comparison of telkomsel call centers compared to call centers of other telecommunications companies
The call center provided by Telkomsel is quite responsive compared to other competing companies. This is due to two factors. First of all, consumers never complain about the services of product packages managed by Telkomsel.
Secondly, call center services are provided for 24 hours with fairly qualified officials. Thus, all consumer complaints can be dealt with immediately. Tidak don’t know if the Telkomsel call center always offers the best to consumers.
In addition, Telkomsel offers several methods of contacting call center services to consumers who want to complain about product problems. It should be noted that there are 3 methods that you can use to contact the information center services provided by Telkomsel.
You can contact the Telkomsel call center via an interactive phone connection, send direct messages via social media, or access the “My Telkomsel” app to complain about complaints about Telkomsel products.
In general, all call center services provided by Telkomsel are active for a full 24 hours. So, your complaints can be heard by the company as long as you contact him. And there is no time limit to contact this Telkomsel call center service .
Differences between the call center services provided by Telkomsel
As one of the subsidiaries of the “red disc”, Telkomsel definitely wants to be the best telecommunications company in Indonesia. Market segmentation, which has begun to penetrate millennia, has certainly been carefully calculated. Therefore, call center services are divided into 3 methods.
The first method is through an interactive telephone line. This service is often used by customers who need a direct solution to the problem. Because the connection through this interactive phone is fast when handling it. Sometimes the operator charges a fee for contacting the call center via a telephone line.
Another method is to submit complaints via social media short messages or direct messages. The Telkomsel call center through social media is often chosen by millennials. Because millennials always use social media to communicate.
However, this method is considered slower in solving problems. Because call center services take more time to respond to complaints or questions you submit.
The third method is through the My Telkomsel application. Using the My Telkomsel service, you can submit complaints or complaints about Telkomsel product packages.
Because the app has a live chat feature, so you’ll respond quickly to complaints from officials. In addition, you can purchase a credit or data plan quota directly from the My Telkomsel app. The complaints process is answered directly by the officials of the Telkomsel call centre.
How to contact the call center service from Telkomsel
Contacting the Telkomsel call center service is not difficult. It’s just that you need to choose the method of contacting the call center service. If you use the service through an interactive telephone line, you can directly call 0807-1811-811.
You can contact the number of all Telkomsel customers. For HALO card users, you can contact 133 (toll-free). Users of SimPATI and Kartu AS can be contacted at 188 (charges a toll if it is accepted by a call center official) or 155 (free of charge).
For those of you who plan to contact the call center through social media, you can use your personal account to make a complaint. Please find a Telkomsel (Twitter) or Telkomsel (Facebook and Instagram) account. Then send the message via the direct message function to the social media of the Telkomsel call center . Do not forget, pass on the complaints you have experienced.
And the last method is through the My Telkomsel application. First, first download the account, install it and register it. Then there is the menu “contact the call center or CS.” And then tell me the complaints you’ve had. After that, the call center will answer any complaints or questions that have been submitted.
As one of the subsidiaries managed by the state, Telkomsel certainly provides a call center for servicing customer complaints or questions. There are 3 methods to connect to call center services. So, choose one of the ways to contact the Telkomsel call center to complain or ask questions about the product.