The Batik Air Call Centre is available 24 hours.
Batik Air Call Center is a service that helps customers get information or complaints. As technology develops, the industry is able to establish good communication with its customers. The increase in services makes the quality of airlines even higher.
Customers can make phone calls with different needs through the call center. Customers may request information in terms of flights or complain about services obtained from the airline. With this Communication, the air carrier may obtain reciprocity for the services provided for subsequent assessment.
Call Centre staff play an important role in building good communication with customers. They must have sufficient knowledge in the field of geography, such as the route of the aircraft area to the time zone. Staff must understand the route taken by the aircraft and the division of time zones.
Not exactly there, staff should be aware of airfares and other services offered by the airline. Staff should know in detail about airfares, which range from prices, how to book, how to change departure schedules, how to cancel tickets.
The most important thing that call centre staff has to master is good communication skills. Staff must be able to understand the customer’s requests or complaints. They must also provide information or solutions in an appropriate, effective and effective way of speaking.
Because of the communication skills of the staff, customers will feel satisfied after calling the Batik Air call centre. Because the parties want an explanation of the information or a solution to the complaint. If staff communication skills are poor, customers will be disappointed.
O Batik Airline
Batik Air is a subsidiary of the private airline Lion Air. The subsidiary is provided in the full category of services. It first took place on May 3, 2013. The first route to be made is from Jakarta to Manad and Balikpapan.
Batik Air formed Lion Air because it could not match the flights in the passenger accessories. That’s why the company set up a new airline. The company has brought five Boeing 737s to the new airline so it can face increasing passenger numbers.
The airline has routes to 59 destinations both at home and abroad. The airline reaches the islands of Kalimantan, Nusa Tenggara, Maluku, Papua, Sulawesi to Sumatra. In the range of foreign countries, including Malaysia, Singapore, Vietnam to Saudi Arabia.
Initially, it operated only 10 Boeing 737-900ER aircraft. So far, it has operated a fleet of 74 aircraft. Types of aircraft owned are the Airbus A320-200, the Boeing 737-800, the Boeing 737-900ER, the Boeing 737-8 and the Boeing 737-9.
Despite the status of the subsidiary, the facilities provided are no less competitive than the parent company. One of the services is the Batik Air call center, which can accept customer complaints and offer solutions to them. This facility may also download information that customers are asking.
Services provided by Batik Air
Batik Air is classified as an exceptional airline. He managed to win many prizes, like issa. This award was awarded by IATA in January 2016. The prize is classified as a good prize.
The next prize is the ISO standard. Acquired ISO 9001:2005 as an air carrier with the best management of delays. As a private airline, this award proves to be the best management. Not all private airlines can achieve this award.
In addition to winning prizes, it has many advantages in the services it offers. It has economy and business classes, the airline offers a variety of facilities. At low prices, the airline has television screens, snacks and spacious luggage.
In terms of facilities and infrastructure, the air carrier has an independent maintenance centre called Batam Aero Technic. In addition, this company also provides housing for its employees, ranging from Ground Crew to Flight Crew. Although it has the status of a private company, Batik Air is capable of providing a variety of capabilities.
Batik Air continues to build facilities that support aviation. These facilities are training buildings, hotels and markets. It didn’t stop there, and the plane was also created under the name Lion Parcel. The airline continues to improve and build facilities to improve services.
Batik Air has a difference with Lion Air, which is quite often involved in plane crashes. This airline is safer compared to the parent company, so it has a lot of customers. Batik Air call center is one of the services created to build good customer relationships.
How to turn to batik Air Call Center
The Batik Air call centre is available in different ways. One of them is to visit the seat directly. The office is located at Batik Air Head Office, Lion Air Tower, Jl. Gajah Mada no.7 Central Jakarta.
In addition to being able to get to your seat, you can also contact the Batik Air call center with email lines, social networks or phone numbers. Air transport e-mail is customercare@batikair.com. The seat phone numbers are 080 4177 8899 and 021-6379 8000.
In addition to your seat, you can also find branches in your town. Each office also has a phone number if you don’t want to come to the office. Air transport branches have spread almost all over Indonesia. The office can be easily found.
Batik Air call center can also be contacted, even if the customer is abroad. Customers can still request information or submit complaints about air services. These benefits provide comfort for customers.
Important Things About Batik Air Call Center
There are several things you can record about Bati k Air. First, the job eats impulses. This means that you must have credit on your mobile phone before calling the call center. If you don’t have credit, you can call through stocks.
The Batik Air Call Centre is available within 24 hours and on holiday. The staff will respond quickly and kindly.
You can contact batik air call center to get information about flight prices, flights on specific dates or days, information on how to book and pay for airfares, how to change departure schedules and even how to cancel flights .
In addition to obtaining information, customers can file complaints to the Batik Air Call Center. Complaints generally submitted are about high ticket prices, problems with ticket booking, difficulty with delay, difficulty changing departure schedules to ticket cancellations.
Customers can request information through a call centre. In addition, customers may also submit complaints concerning services obtained from air carriers. Customers can find a solution after contacting Batik Air . The staff will be quick and friendly.